Instructions for cancellation & Cancellation form

A. Instructions for cancellation


Consumers, i.e. any individual acting for purposes which are wholly or mainly outside those individual’s trade, business, craft or profession, are entitled to cancel any contract on the following conditions:

Right to cancel

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us (Gabriele Brendebach, Wikingerparts, Großstraße 6, 53842 Troisdorf, Deutschland, Tel.: 02241-83088, E-Mail: of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods

Exclusion and/or premature expiration of the right to cancel

The right to cancel is excluded for contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalized.

The right to cancel does not apply for consumers who, at the time of concluding the contract, are not nationals of a member state of the European Union and whose exlusive residence and address of delivery are located outside of the European Union.

General information

1) Please prevent damage to and contamination of the goods. Please return the goods, if possible, in the original packaging with all accessories and all packaging components. If necessary, please use protective outer packaging. If you are no longer in possession of the original packaging, please use suitable packaging providing adequate protection against potential transport damage.
2) Please do not return the goods freight forward.
3) Please note that the above general information in section 1 and 2 is not a precondition for effectively exercising your right to cancel.

B. Cancellation form

If you wish to cancel this contract, please complete and submit this form.

Gabriele Brendebach
Großstraße 6
53842 Troisdorf


I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*) /for the supply of the following service (*),



Ordered on (*) ____________ / received on (*) __________________

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper)


(*) Delete as appropriate

Cancellation Right

Instruction about the cancellation right

The following statutory regulations regarding the cancellation right in Europe are valid for customers from states of the European Union (EU)

Cancellation Policy

Consumer is every natural person, who agrees to a legal transaction for reasons other than their business or freelance activities.

Cancellation Policy

You have the right to cancel this contract within 14 days without stating the reason. The cancellation period comprises 14 days from the day that you, or a third party named by you who is not the carrier, have received the product. To exercise your cancellation right, you must send us

Gabriele Brendebach
Großstraße 6
53842 Troisdorf
+49 (0)2241 – 83 088

stating your decision to cancel this contract. For this purpose you can use the enclosed cancellation form template, but are not obligated to do so. For better printing is a link to the cancellation form template as pdf download. You can also fill in and send the cancellation form template, or another clear declaration electronically on our website . Should you make use of this option, we will immediately confirm the receipt of your cancellation (e.g. via email). To protect your cancellation right it suffices to send a notification of your intention to exercise your cancellation right before the end of the cancellation period. Do not return Parts without having a Confirmation of your Cancellation.

Consequences of Cancellation

Should you cancel this contract, we are obligated to refund all payments that you made, including delivery charges (with exception of extra charges resulting from your choice of any other than our standard delivery method), immediately and at most 14 days after we have received your notice of cancellation. For your repayment we use the same payment method that you used for the original transaction, unless something else was explicitly agreed upon. In no case will you be charged any additional fees for the repayment. We may refuse payment until we have received the returned product or until we have received prove that you have returned the product, depending on which is earlier. You are obligated to return the product to us immediately or within the 10 day period, beginning with the day that you inform us of the cancellation of the contract. The deadline is considered maintained if the product is sent before the 14 day time period has expired. You carry the immediate costs of the return delivery of the product. You only have to pay for a possible depreciation of the product if the loss in value can be ascribed to a handling unnecessary for the examination of the product’s condition, features, and functionality.

Exclusion or early expiration of the cancellation policy

The cancellation policy does not apply to contracts pertaining to the delivery of products which are not prefabricated and whose fabrication makes an individual selection and decision by the client necessary, as they are tailored to the client’s individual needs.

Rendering the statutory example cancellation Form

Example Cancellation Form

(If you would like to cancel your contract, please fill out this form and return it.)

To the

Firma Wikingerparts
Gabriele Brendebach
Großstraße 6
D-53842 Troisdorf
Telefon: +49 (0)2241 – 83 088

I/We (*) hereby revoke the contract signed by me/us (*) for the purchase of the following product (*):

Ordered on (*)/received on (*):

Consumer name:

Consumer address:

Consumer signature (only if sent on paper): ______________________________


(*) cross out what does not apply